The fallback channel that never lets a message go unread
When WhatsApp can't deliver — no internet, uninstalled app, blocked number — SMS steps in automatically, so critical messages always land.
The one channel that always gets through
Automatic WhatsApp-to-SMS Fallback
Undelivered WhatsApp messages retry via SMS automatically — no manual monitoring needed.
OTP & Transactional SMS
Reliable one-time passwords, order alerts and account notifications that land in seconds.
Bulk Promotional SMS
Reach contacts who haven't opted into WhatsApp yet, without leaving them out of a campaign.
DLT-Registered Templates
Pre-approved for Indian telecom compliance, so your messages don't get blocked at the carrier level.
Delivery Reports
Real-time sent, delivered and failed status for every single SMS, not just campaign-level totals.
Two-Way SMS
Let customers reply, and route their responses straight into your shared MessageGrid inbox.
Set it once, let it run automatically
Register Templates
DLT-compliant templates, approved quickly through our onboarding.
Set Fallback Rules
Decide exactly when SMS should kick in for a WhatsApp campaign.
Send & Monitor
Track delivery for bulk sends and automatic fallbacks alike.
What businesses use it for
"OTP delivery through MessageGrid's SMS has been rock solid — the automatic WhatsApp fallback means we genuinely never miss a customer."
Questions about this product
As a fallback when a WhatsApp message can't be delivered, and for customers who prefer SMS.
Yes. Promotional and transactional SMS in India follow TRAI DLT registration rules. We guide you through templates and sender IDs.
Yes, SMS works well for OTPs and alerts alongside WhatsApp authentication templates.
SMS is priced separately from WhatsApp plans. Contact us for rates based on your volume.